Purrrrr…Purrr… Our Return and Refund Policy is below:

We have come up with a creative way to make returns more beneficial as they are typically not fun for anyone. When we process a return (which is not often), the return is donated to a shelter whenever possible.

If you would like to return or process a Return and/or Refund; please choose from the options below:

Option 1
Item has not been delivered. Refuse delivery, choose return to sender. Upon return, a refund will be granted minus the initial shipping cost and a 5% handling fee.

Option 2 (our favorite option):
Within 15 days of the delivery date; bring your purchase to a local registered non-profit organization (shelter/rescue/aspca/humane society). Donate in the name of SnugglyCat Inc. Please provide a certificate of donation, (a cell phone picture will suffice.) We will refund you the full product price of your order. (Please note, you must contact us prior to donation for approval, not all returns requests are eligible for donation, please ask us first). Donations made after the 15 day return period will not be refunded (unless pre-approved).

Option 3:
Product has been delivered but has never been opened; buyer pays return shipping and 5% restock fee is applied to cover the inspection process. Your return will then be donated to a local charity.

Option 4:
If product has been used and returned in a condition other than it was shipped; buyer pays return shipping, and an inspection/clean/restock fee is applied. Your return will be donated to a local charity once it has been inspected/cleaned/restocked.

Option 5:
Keep it and re-introduce it to your kitty with some toys, because the Ripple Rug is Pawesome! It makes a great gift for a friend or a local rescue.

Note: All returns or donations must be authorized by SnugglyCat prior to shipping or donating. Donating prior to approval will result in no refund.

A quick phone call might help with any questions you may have. Our number is 212-949-7449, we are happy to help.

*note: special deals, promotions, holiday sales, or sale items in general are final sales which not returnable as they are a unique item.

Peace of mind…

We only sell brand new products. We never sell a returned product as we are committed to 100% new products with ever order. For both safety and due to health hazards that may be unknown to the pet owner at the time of the return, we cannot sell a returned item. Our customers can enjoy peace of mind knowing we only ship brand new items when you buy from us, guaranteed!

Please be mindful when considering a return. We are small business USA, we aren’t Amazon, Chewy or Walmart 🙂

If you plan to ship it back to us, please pack it up using the pink bag it came in, (turning it inside out helps) and send via a trackable courier to:

SnugglyCat Inc
370 East Conesville Road
Gilboa, NY 12076
212-949-7449
attn: Returns Dept.

Please include your order # and/or name somewhere in or on the package.

Thanks,

Fred Ruckel
Inventor of The Ripple Rug
SnugglyCat Inc.
Proudly Made in the USA