Refunds or exchanges are available for any defective merchandise. To process a return, refund or exchange please email Fred@snugglycat.com. Please put your order number in the subject line. In the body please explain the reason for your refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. For sanitary reasons it must not have pet scent or hair/fur on it, soiled products will not be refunded. It must be in the original packaging in salable condition. If the product is being exchanged, SnugglyCat will pay shipping expenses both ways to ensure your satisfaction and make up for the inconvenience we may have caused you. If you are seeking a refund, return shipping costs are the buyers responsibility.
Once received in our facility, upon inspection and approval, your refund will be processed.
To complete your return, we require a receipt or proof of purchase from us or one of our registered retail stores.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please check your bank account again. Next, please contact your credit card company, it may take some time before your refund is officially posted.
Lastly, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We replace items if they are defective or damaged only. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: PO Box 525, Gilboa, New York US 12076.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: PO Box 525, Gilboa, New York US 12076 via a trackable courier
As the buyer, you will be responsible for the cost of return shipping for your item. Shipping costs are non-refundable. If your purchase was shipped to you with our “Free Shipping”, the initial cost for shipping our product to you will be deducted from your refund as shipping is a direct cost we bear.
Depending on where you live, the time it may take for your exchanged product to reach you will vary.